Help
Questions, returns, or a hat that isn't right — we'll sort it out.
Contact us
Prefer email? Send a message or start a warranty claim below — a real person replies by email.
Shipping & returns
- Ships in
- 1–2 business days
- Returns
- 30 days on unworn hats · by mail or in store
- Shipping
- $6 flat · free on orders $75+ · free local pickup
Shipping
We pack most orders within 1–2 business days. During big drops or holidays it can take a little longer — we'll email you when your order ships, with tracking once the carrier scans it.
Orders ship in 1–2 business days. If we're running late, we'll email you a new ship date with a one-click link to cancel for a full refund. You can also contact us to cancel for a full refund anytime before your order ships.
Returns & exchanges
Not the right fit or color? Return or exchange an unworn hat in its original condition within 30 days of delivery, by mail or in person at our Schaumburg shop (1175 Tower Rd, Mon–Fri 7:30 AM–5:00 PM). For a mail return, send us a message above with your order number and we'll send instructions; return postage is paid by the customer. There's no restocking fee. Refunds go back to your original payment method within 7 days of us receiving the return.
Damaged or defective
If something arrives damaged or fails, the return window doesn't matter and we cover the return postage — pick "Warranty" in the form above and we'll make it right.
Visit us & local pickup
- Where
- Chicago Hat Club
1175 Tower Rd
Schaumburg, IL 60173 - Phone
- (847) 847-4070
- Hours
- Mon–Fri 7:30 AM–5:00 PM · Closed Sat & Sun
- Pickup
- Free — no shipping cost
We're a real Chicago-area hat shop, not just a website. Stop by to see the hats in person, or order online and pick up at our Schaumburg store: choose Free local pickup at checkout and we'll email you the moment your order is ready. Bring the email or your order number.
Wholesale
Stores get wholesale pricing and our full catalog. We review every request, usually within one business day.
FAQ
How long until my order ships?
Most orders leave us within 1–2 business days. You'll get an email when it ships, and tracking once the carrier scans the package.
Can I change or cancel an order?
If it hasn't shipped yet, message us right away with your order number and we'll do our best to catch it.
How do our hats fit?
Structured crowns with a comfortable band. Most styles are adjustable or true to size — each product shows the details.
How should I care for my hat?
Spot-clean with cool water and let it air dry. Skip the washer and dryer — they can warp the crown.
What is the Hat Club?
$10 a month gets you $10 in hat credit every month (it never expires), half off up to 4 hats a month, 10% back in credit, and first pick of new drops. See the Hat Club.
Do you ship outside the US?
Shipping options are shown at checkout. Don't see your country? Send us a message and we'll let you know what's possible.
Review rules
Every review on this site is written by a real customer. We never write, buy or edit reviews.
Who can review
Anyone who bought the hat from us can review it once you sign in with the email you ordered with. If we ever gave you the hat for free, your review is labeled “Received this hat free” and never shows as a verified buyer.
When reviews appear
Your words post right away. We only hold a review for a quick check if it has a link, an email address, a phone number, or a slur or strong swear word. Star ratings and negative opinions never cause a hold. Photos show once we’ve checked them, usually within a day.
The $5 photo credit
Buyers who add a photo of the hat get $5.00 in store credit once the photo is approved, one credit per hat. It’s paid for an honest review, good or bad: your star rating doesn’t matter, and the review shows that you got the credit.
Why we’d remove a review or photo
Only for one of these reasons, and we keep a record of who removed it and why:
- Spam or advertising
- Abusive, hateful or threatening
- Contains personal information
- Not about this hat
- Explicit or illegal content
- Duplicate
- For photos only: not the reviewer’s own photo, or the photo doesn’t show the hat
We never remove or hide a review because it’s negative. Every approved review counts toward a hat’s star average.
Report a review
See a review that breaks these rules? Email [email protected] with the hat name and the reviewer’s display name, and tell us which rule it breaks.